RETURNS AND EXCHANGES
We, the people and other assorted life forms at Freckles + Kitty, love to fix our mistakes, because we want happy customers. We'll bend over backwards for our customers. We offer FREE shipping and NO-HASSLE returns, but there are some limitations.
Here are our guidelines for returns and exchanges, and we hope you're okay with them.
HOW TO MAKE A RETURN or EXCHANGE
If you are not 100% satisfied with your purchase at Freckles + Kitty, we will gladly accept returns for a refund within 14 days from the date of receipt.
PRODUCTS MUST BE IN THE CONDITION YOU RECEIVED THEM: UNWASHED & UNUSED & NEVER WORN. With ORIGINAL TAGS. Products that are defective are also eligible. This will be determined at the sole discretion of the kind and fair folks at Freckles + Kitty.
IF YOU WANT TO RETURN AN ITEM, PLEASE FOLLOW THESE STEPS:
Once your package has been received, your refund will be processed within 7 business days. You will be notified via e-mail when the refund has taken place.
Shipping charges will be refunded if you receive the wrong item or the merchandise is defective. If you are making return because you would like a different style, size. or color, shipping charges will not be refunded.
All refunds to credit cards will appear within 1-2 billing statements. Exchanges are only valid for the same item in a different size or in a different color and are subject to availability.